Terms & Privacy

What we provide

The Expedition Post generates monthly illustrated letters written in the voice of Rex Wilder, a fictional world traveler, tailored to the age and interests of the child you add to your account. Pro members also receive The Membership and destination photo albums built from each letter. Letters are works of creative non-fiction: destinations, recipes and cultural details are drawn from real places, but Rex is a character and each letter is generated for your family, not reported by a person on the ground.

Your account

Keep your login details confidential; you are responsible for activity under your account. Provide accurate information and keep it current. We ask only for a child's first name, age and interests — please do not enter a child's surname, address, school, or any other identifying detail.

Acceptable use

You agree not to:

• use the service unlawfully, or to generate content that is illegal or abusive;
• attempt to interfere with the service — probing, scraping, malware, or bulk automated requests;
• resell, redistribute, or publish letters and Membership pages as your own product;
• reverse engineer the service or circumvent membership limits;
• share one account across unrelated households.

Printing and copying letters and Membership pages for your own family, co-op group or classroom of the children on your account is expressly allowed and encouraged.

Ownership

We retain ownership of the service, the Rex Wilder character, the illustrations, the design, and the software. You receive a limited, non-exclusive, non-transferable right to use the letters and Membership pages generated for your account for personal and family educational purposes.

Accuracy and service level

Letters and Membership pages are produced with the help of AI and may contain inaccuracies. Please review material before teaching it, and treat recipes, travel details and cultural notes as a starting point rather than verified fact. We do not guarantee that the service will be uninterrupted or error-free, and to the fullest extent permitted by law we disclaim implied warranties of merchantability and fitness for a particular purpose.

Payments and subscriptions

Orders are sold by The Expedition Post and processed securely by Stripe, our payment processor. We handle all billing questions, cancellations and returns directly — write to us through our contact page. Our money-back terms are in the 30-Day Guarantee section below. Pro memberships renew automatically until cancelled; cancelling stops the next renewal and you keep Pro access until the end of the period you have already paid for.

Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, suspected fraud or security risk, or repeated misuse. You may close your account at any time; on closure we delete your children's profiles and stored letters, so export or print anything you want to keep first.

Liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim, and we exclude indirect or consequential losses. We do not exclude liability for fraud, death or personal injury caused by negligence. You agree to indemnify us against claims arising from your unlawful use of the service or breach of these terms.

General

We may update these terms; continued use after an update means you accept the revised version. You may not assign this agreement without our consent; we may assign it as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. Questions go to our contact page.

What we collect and why

• Account details — your email address, password (stored hashed) and display name, to create and secure your account. Legal basis: performing our contract with you.
• Explorer profiles — the first name, age and interests you enter for each child, used solely to personalise their letters and Membership pages. We ask for nothing more, and you may use a nickname. Legal basis: performing our contract, entered by you as the parent or guardian.
• Letters you generate — the letters, Membership pages and photo albums saved to your Letter Shelf so you can revisit, compare and reprint them.
• Messages you send us — your name, email and the content of any support message, used to answer you. Legal basis: legitimate interest in supporting customers.
• Technical and security data — sign-in events, IP address and basic request logs, used to keep accounts secure and prevent abuse. Legal basis: legitimate interest in security.
• Visit measurement — an anonymous random ID saved in your browser, the site that sent you (for example Instagram), which pages you viewed, how long, and how far you scrolled. If you buy, that ID is linked to your order so we know which channels bring members. It stays with us and is never shared with Instagram, Facebook or any advertiser. Clear your browser's site data to remove it. Legal basis: legitimate interest in improving our site.
• Subscription status — plan, status and renewal date, so we know what your account can access. Legal basis: performing our contract.

Card and billing details are collected and held by our payment provider, not by us. We never see your full card number.

How letters are generated

To write each letter, the child's first name, age and interests are sent to an AI text provider that generates the letter and Membership pages. That information is used to produce your content, is not used to identify the child, and we do not permit it to be used to train public models. Destination photographs are retrieved from a stock photography service using only the destination name.

Who we share information with

• Hosting, database and authentication providers who run the service for us.
• AI text-generation and stock photography providers, as described above.
• Stripe, our payment processor, for card payments, subscription billing, invoicing and tax calculation.
• Professional advisers such as accountants or lawyers, where necessary.
• Authorities where we are legally required to disclose.

We do not sell personal information and we do not advertise to children.

How long we keep it

Account details, explorer profiles and letters are kept for as long as your account is open. Delete an explorer and their profile and letters go with it. Close your account and we delete your data within 30 days, except records we must keep for tax and accounting. Support messages are kept for two years.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or withdraw consent where we relied on it. Much of this you can do yourself from your Letter Shelf. Write to us through the contact page and we'll respond within one month. If you are in the UK or EEA you also have the right to complain to your local supervisory authority. Where data is processed outside your region, we rely on appropriate safeguards such as standard contractual clauses.

Security and cookies

Data is encrypted in transit and at rest, access is restricted, and each account can only read its own records. We use essential cookies and local storage to keep you signed in and to process payments. We do not use advertising or tracking cookies, so there is nothing to opt out of — clearing your browser storage signs you out.

How to request a refund

Refunds are issued by The Expedition Post through Stripe, back to the card you paid with. Write to us through our contact page and we'll arrange it for you.

Renewals and cancellation

You can cancel a Pro membership at any time from Manage billing on your Letter Shelf. Cancelling stops future renewals; you keep Pro access, including The Membership and photo albums, until the end of the period you've already paid for. If a renewal charges you unexpectedly, get in touch and we'll sort it out.

What stays yours

Letters you've already received are free forever and are not affected by a refund or cancellation — only the Pro extras stop.