Refund Policy
Last updated 6 August 2026
The Expedition Post offers a 30-day money-back guarantee. If a Pro membership isn't right for your family, request a full refund within 30 days of your order date and we'll return what you paid.
How to request a refund
Refunds are issued by The Expedition Post through Stripe, back to the card you paid with. Write to us through our contact page and we'll arrange it for you.
Renewals and cancellation
You can cancel a Pro membership at any time from Manage billing on your Letter Shelf. Cancelling stops future renewals; you keep Pro access, including The Membership and photo albums, until the end of the period you've already paid for. If a renewal charges you unexpectedly, get in touch and we'll sort it out.
What stays yours
Letters you've already received are free forever and are not affected by a refund or cancellation — only the Pro extras stop.